SHIPPING & RETURNS
Shipping Policy
UK COURIER & DELIVERY TIME
WE ARE NOW OFFERING FASTER DELIVERY SERVICE IN 5-7 WORKING DAYS
We Use different Couriers such as DHL, DPD, UK Mail, Parcelforce
Please provide a contact number with all orders, no orders will be shipped without a contact number.
A tracking number will be sent to you via email once your item is ready to be shipped; this allows you to follow it all the way to your door. Our carrier will deliver your parcel between 9:00 am and 5:00 pm. A signature will be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbor, or in a safe place, only if they have been directed to by yourself, if this is not applicable the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
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REST OF THE WORLD & NORTHERN IRELAND, AND REMOTE AREAS IN UK OR EUROPE REMOTE AREAS
PLEASE EMAIL info@bornvintage.com for live rates!
On average 12-15 working days, a signature is required on delivery. If you are out a calling card will be left and you will need to arrange collection yourself. If you fail to collect your item within the required time, it will be returned to us and re-dispatched at your cost. If you have any further queries regarding shipping please email info@bornvintage.com
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CUSTOMS CHARGES
Some countries outside Europe may impose import duty charges on your items when entering your country. THERE IS NOTHING WE CAN DO TO PREVENT THIS AND WE ARE NOT LIABLE TO PAY YOUR CHARGES. It differs with each country so please check with your own authorities before purchase.
Return & Exchange Policy
RETURNS
RETURNS POLICY – PLEASE READ THIS CAREFULLY
Please read our terms and conditions before making any purchases.
Born Vintage is happy for the customer to return items for exchange, store credit or full refund. Born Vintage DOES NOT pay any return postage in any circumstance, this must be paid for by the customer.
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The item must be received by ourselves in the same condition it was sent out within 7 days after it’s delivered. You can exchange your item for something else featured in our online store, or receive store credit to the value of your original purchase, excluding shipping costs. If in the result of a full refund, Born Vintage must be notified within 5 days of the transaction been completed. You will be entitled to a refund from Born Vintage which will be paid as soon as possible, in an any event within 5 days.
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If you cancel your order with us you must return the goods back to us immediately and in the same condition they were sent out in, this is at your own cost. When returning items we will not be held responsible for loss or damage to the goods in return transit and we reserve the right to charge you in the event of loss or damage of the goods. If the items were made specifically for you or clearly personalized, you will not have any right to cancel the order. A full refund excluding delivery costs will be refunded by us within 5 days of us receiving the goods returned.
Please email info@bornvintage.com with the subject title RETURN before you send your item back, stating your invoice number and the reason for wanting to return your item.
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The return postage cost must be covered by you the customer. Any issues during return transit are not the responsibility of Born Vintage, these issues are to be resolved between the customer and the courier. We recommend returns should be sent by a Recorded Delivery service as this is traceable.
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We sell the highest quality vintage clothing around, and we have a team specifically grading items for there individualists, sometimes we do come across pieces that have slight defects but our experienced team feel the piece is still unique enough to grade and offer to you as our customer.
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We spend a lot of time quality checking each piece and any of these signs of wear we record within our detailed descriptions and sometimes photographs were applicable, however on extremely rare occasions some small marks may be missed so please be aware of this when buying from our vintage collection as there is always a possibility of 10% Human Error.